Microsoft ® Dynamics customer retention management software CRM 4.0 Unleashed presents start-to-finish guidance for planning, modifying, deploying, integrating, and managing Dynamics customer retention management software CRM in your unique business and technical environment. Written by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works like that, and how you can take advantage fully.
The authors present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Broad coverage ranges from Dynamics CRM sales, marketing, and customer service features for automated workflows from Outlook and Office integration to reporting and security. The authors offer independent insight into the most powerful features of the new Dynamics customer retention management software (CRM), from a better interface for new mail merge and data migration tools.
This book is for every IT professional who wants to work with Dynamics CRM, regardless of their experience with Dynamics CRM or other solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available elsewhere.
